With Richard Edelman and Barbera Bates of Eastwick http://twitpic.com/164vwk 6:43 PM Mar 1st via Twitterrific.

It’s tempting to think about user-generated content, peer influence and viral communications as new concepts.  But the reality is that these social concepts have been around for a long time.  When we were sharing the Architecture of Influence concept with Chris Shipley, she pointed out that housewives in the 50’s were coming up with jingles and entering contests — a form of user-generated content.  The product company — whether cereal or dish soap — got creative ideas and very engaged customers, for little cost.  Tupperware and Amway are two other classic examples of the power of word of mouth and peer influence at work.

And don’t forget the classic chain letter.  I remember painstakingly copying letters and sending them on to my friends, for fear of breaking the chain and incurring the wrath of the broken chain letter gods.  “Do not break the chain!”, the letters admonished, always citing examples of the poor sap who got hit by a truck or some other calamity.  Turns out the concept of the chain letter goes back to the Middle Ages, when a letter, purported to be from an Emperor of Rome, made the rounds in various forms.

As anyone with email knows, the chain letter is alive and well.  There are entire web sites devoted to chain letters.  http://chainletters.net/chainletters/ The web has breathed new life into many classic forms of communication.  It’s easier than ever to come up with your own content and share it with friends and colleagues.  Some might argue it’s too easy.  But either way, the sharing culture is firmly entrenched and here to stay.

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Over the last six months, we’ve been focusing on influence - blogging about it, talking to client and colleagues, researching the impact of online influence.  What started as a basic premise - the idea that amidst all the new dynamics in the market, influence still matters - has grown into a full-blown methodology that is shaping the way Eastwick does business.

We call it the Architecture of Influence.

We’ve all experienced how much marketing and communications has changed over the last several years with the advent of social media.  That’s old news.  Eastwick’s new framework is based on a data-driven approach that uncovers the real influencers in a market, not based on gut feel or old assumptions but what the data tells us about who really matters.  On top of that, we layer our smarts about the market and how those influencers work in order to drive awareness and influence sales.

We’re talking evolution not revolution, but the change is an important one and makes it possible for us to measure the results of communications in terms that matter most to our clients - market awareness, influencer engagement and customer preference, to name a few.

Architecture of Influence

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My entrée into the Eastwick coven earlier this month was greeted by two of my favorite things: social media and a sense of humor. It started with a joy ride on the Google campus, followed by several stolen kisses around the city of San Francisco and a retro tour of the Computer History Museum.

Despite what you’re thinking, these adventures were actually the themes from a series of self-produced videos created by Eastwick employees for a viral video competition. The prize? Whichever team’s video generated the most views on YouTube won tickets to a Sharks game.

And while the “Kiss Cam” video won - hey it was a smart pre-Valentine’s Day strategy - the qualities I observed in my first week have held true. I’m surrounded by smart, savvy PR professionals who share a good sense of humor and a knack for making things stick in social media.

I’m doing my part to bring new tools and tricks to the table (and currently enjoying my Mayorship of Eastwick on FourSquare). To that end, you can stay connected with the whole Eastwick crew on Twitter by clicking here @amyfjackson/eastwick.

And in case you missed the videos:

http://www.youtube.com/watch?v=xD21_bAJ4Ic

http://www.youtube.com/watch?v=xPp-XOcD42o

http://www.youtube.com/watch?v=1Y-ffhqDEuc

Increasingly, marketing executives are being asked to show how social media strategies drive sales leads. There is ongoing debate as to whether social media has the potential to serve as a lead-gen tool. On the one hand, some experts don’t think social media channels are scalable enough to drive sales: how much bang can you get for your buck, and can you invest the necessary amount of time to make the channels worthwhile? These points need to be taken into consideration when determining how, and to what extent, companies want to leverage social media channels to share information and receive feedback.   On the other hand, as more and more companies track success of their social media strategies, the indication is that business goals – including lead gen – can be supported. According to a recent BtoB article, a Business.com study did find that “purely” social media channels such as microblogs function strongly as lead gen channels, even to the point of helping build databases of prospects. Entrepreneur also covered this debate recently, citing Charlene Li, co-author of Groundswell, who points to evidence of national brands using social media to drive sales. For example, Southwest posted Twitter specials resulting in $3 M in sales. The potential shouldn’t be ignored, and best practices are cropping up everywhere to help track success of social media programs. This list of 20 metrics is a great place to start, and this list of metrics focuses specifically on lead gen.    Bottom line: an integrated communications campaign helps increase mindshare, site traffic, and can also have a hand in generating trackable sales leads. And while there still may be many questions about social media lead gen, we may as well have some fun trying to find the answers.

Over the weekend, a molehill has started to become a mountain. Or, in the view of some, a mountain became an even bigger mountain.

SageCircle posted a claim that Forrester Research will restrict its analysts from having personally-branded research blogs, implying that the policy will reduce the risk of analysts building their personal brands before bolting from the firm, taking their audiences with them.

Use of social media has become second nature to many, but one look at the range of comments on the SageCircle post reflects how strongly people still feel about the dichotomy of personal/professional social media usage and the tension around a company’s ownership of a worker’s intellectual property. Cries of Big Brother, paranoia and censorship abound, tempered by other statements that it’s good business practice or simply a matter of whose servers hold the data.

Source: speedy2

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We found this recent post by Justin Siefert especially interesting and valuable.  Not a day goes by where we aren’t having to defend our use and support of Twitter as a communications channel for our clients and for us, as a matter of fact.  Despite skepticism from late Twitter bloomers…end users are using this medium as a way to get info…and so are influencers.  Thanks for the insight, Justin…hope your eyes are better.

Event tweeting occurs quickly, especially if your point person is fed streams of information by multiple participants. The thoughts that people jot down may not even resemble proper tweet fodder, but don’t sweat it. When your client is tweeting about an event or conference, follow these simple tips to make sure their tweets are the center of attention and not another brief event mention.

1. Develop a tweet calendar based on the duration of the event.
   1. A minimum of two tweets per day is recommended: A tweet to start the day and a tweet to end the day
2. Craft your tweets around specific events or participants. For instance:
   1. What, if anything, is the client demoing or showcasing?
   2. Is your client speaking?
   3. Is your client exhibiting?
   4. Are there any panel sessions you want to draw attention to?
   5. Is the client introducing a new product or service?
   6. Is there anyone famous speaking at the event that will promote visibility of the event overall? For example, #MichaelJordan speaking at #VoiceCon may be a trending topic, but #AndrewEvangelista? Not so much…
3. Solicit instant updates from your people at the scene, if they aren’t able to tweet themselves. A couple of questions to get them started:
   1. What trends or hot topics are being talked about at the client’s booth and on the show floor?
   2. What’s the mood of the crowd?
   3. Anything exciting, surprising or particularly funny happen?

Hope these three tips help at your next event!

Embargoes aren’t for everyone. Last year Michael Arrington made that very clear. Here we are almost a year later, and it’s still a topic that spurs much debate. Yep, more outlets have abandoned embargoes, but it’s definitely not an extinct practice. It’s also not a one-size-fits-all approach.

Source: xuhara hamid

From a communications perspective, you’ve got to consider your client, their story and audience, and develop a strategy that makes sense for the individual situation. Does it even make sense to employ an embargo? It might not, especially for a private company. What may have been standard practice in the past may not apply anymore.

If it does make sense to embargo your client’s news, talk them through the risks involved and do your homework…know the policies of the outlets you work with, and be sure you develop and maintain trust with your contacts. You should also be prepared to move quickly in case the news is leaked.

As the dynamics of the media world continue to change, I expect there will be many more conversations about how to effectively evolve our methods of communication and news dissemination. Will we still be talking embargoes this time next year? Maybe so.

A couple of stories piqued my interest today.

First, E.B. Boyd of Bay Newser reported that McSweeney’s has unveiled a preview of its broadsheet project, the San Francisco Panorama. It’s an ambitious effort to show, in essence, that print’s death has been exaggerated, its worth underestimated, and its creative potential untapped. The list of talent that is contributing to Panorama will make your head spin. To preorder a copy, click here. (Bay Area locals, apparently there is going to be a special Bay Area-only price, so hold your horses).

Story #2 is from Peter Kafka and is in regards to Will Ferrell’s “Funny or Die” setting up a channel on YouTube. You might ask why Will & crew would do such a thing, considering they already have their own site on which to host their own content.

The answer: millions of eyeballs.

It’s all about tapping into YouTube’s ridiculously large audience. They’re taking the funny over to a place where a gigantic community already exists, which should help them garner far more exposure. “Funny or Die” will still premiere content on its standalone branded site and give its loyal followers the first peek before taking it majorly mainstream.

And on that note, I leave you with the classic “Landlord” video: